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Slide Printer Repacking Instructions

Please retain all packaging materials!

Before shipping, the product must be packed properly to avoid damage. Any damage due to improper packaging is not covered under warranty. Damages caused by improper packaging will be charged.

Prepare unit and accessories for shipping

1. Preparing the unit:

To prepare your slide printer for shipping, please remove the colour or black ribbon.

Make sure that no ribbon is loaded

Tape the slide bin securely

2. Repacking the unit:

Use the original packaging for the best protection. Put the accessory box on top of the printer.

Watch the Signature Slide Printer Repacking Video:

3. What about accessories?

For a quick handling please include all accessories (bins, cables, power cords, power adapters, slides (if the problem is related to it) & ribbon if available.

4. Any documents?

Please add the original failure description into the packaging. A printout of the email history should be included.

5. Shipping:

Please write the RMA number on the outside of the package.
Use the address below. Freight forward sent goods will not be accepted.

DTM Medical GmbH
Mainzer Stra├če 131
65187 Wiesbaden

6. Further process:

Every incoming package will be identified by its RMA number. After repair, the unit will be sent back to the recipient who contacted us for the RMA number. Amendments, such as change of shipping address, should be sent immediately.
The repair duration is approx. 5-12 working days.

Thank you for your understanding.
Feel free to contact us at any time for questions regarding the repacking instructions. We're availabel via email at, by phone at +49 611 927770 or use the live chat on our website

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