DTM Support
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Contact Technical Support

Factory Service.

All service for healthcare and medical products is done at our authorized repair center in Wiesbaden, Germany. For in warranty or out of warranty service, you must first contact tech support via one of the methods described on this page to setup a Return Material Authorization (RMA).

1. Phone Support

To contact the DTM Medical support team, please call +49 611 927770


2. Email Support

For email support, please use support@dtm-print.eu.

3. Remote Support

Let DTM Medical Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at +49 611 927770.

Remote Access and Support over the Internet with Primera Support Client Download Mac Remote Support Remote Access and Support over the Internet with Primera Support Client Download PC Remote Support

4. Tech Support by Web form

To contact our Technical Support Department, please fill out this form as completely as you can.Complete information helps us better diagnose your problem.

Please be aware that you have to be registered with your DTM Medical product first!

Product:
Printer Driver:
Operating System:
Please describe your problem:
Please describe what you have tried to remedy this problem (1000 character limit):

Data Privacy Statements

Agreement:
    I agree that DTM Print GmbH stores and uses my personal data for requirements of claiming support and warranty services.
No data will be disclosed to third parties. I can revoke this consent at any time by e-mail to opt-out@dtm-print.eu.

Consent:
    I agree that DTM Print GmbH informs me about news, events and offers of DTM via email (in case of sample requests additionally by mail).
No data will be disclosed to third parties. The consent can be revoked at any time with effect for the future by email to opt-out@dtm-print.eu or at the end of each e-mail.

    I would like to subscribe to the free monthly DTM newsletter.

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